Privacy Policy

Pro Construction Parts Ltd
Company Number: 15190755
Website: https://www.proconstructionparts.com

1. Introduction

Pro Construction Parts Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of all users of our website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://www.proconstructionparts.com (“Website”), create an account, or make purchases from us.

By using our Website, you agree to the practices outlined in this Policy. Please read it carefully.

2. Who We Are

Pro Construction Parts Ltd
Registered in England & Wales: 15190755
Registered Address:  20 Wenlock Road, London, N1 7GU, United Kingdom

We are the data controller responsible for your personal information.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal data you provide when:

• Creating an account
• Placing an order
• Submitting a warranty claim
• Completing contact forms
• Communicating with us by email or phone

This may include:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Order details
• Login details (securely encrypted)
• Business contact information (if applicable)

3.2 Payment Information

We do not store full payment card details. All payments are processed securely through PCI-compliant third-party payment providers such as Stripe or PayPal.

3.3 Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and device details
• Pages viewed and time spent
• Referring website
• Clickstream behaviour

3.4 Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyse performance, personalise content, and support marketing activities. You may control cookies via your browser settings.

3.5 Information from Third Parties

We may receive information from:

• Payment processors
• Courier and delivery partners
• Marketing and advertising platforms
• Analytics services such as Google Analytics

4. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Manage your account
• Provide customer support
• Handle warranty and return requests
• Send service-related communications
• Improve our Website and user experience
• Prevent fraud and enhance security
• Send marketing emails (with your consent)

5. Legal Basis for Processing

Your personal data is processed under one or more of the following lawful bases:

• Contract: to fulfil your orders and provide services
• Consent: for marketing communications
• Legitimate Interests: business improvements, fraud prevention
• Legal Obligations: tax, accounting, and regulatory requirements

6. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties such as:

• Payment service providers
• Delivery and logistics partners
• Website hosting and IT service providers
• Email marketing platforms
• Data analytics and advertising partners

We may also share information to comply with legal obligations or during corporate restructuring (e.g., mergers or acquisitions).

7. International Data Transfers

Some of our service providers operate outside the UK. In such cases, we ensure data is protected through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Contractual safeguards

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy.

Type of Data	Retention Period
Order & Transaction Records	6–7 years (legal requirement)
Account Information	Until account deletion
Marketing Data	Until consent withdrawn
Warranty Claims	Warranty period + 1 year

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to data processing
• Data portability
• Withdraw consent at any time

10. Security Measures

We use appropriate technical and organisational measures to safeguard your data, including:

• SSL encryption
• Access controls
• Secure servers and firewalls
• Regular security monitoring

11. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Effective Date.”